Zebra Laundry’s privacy policy covering website enquiries, laundry booking requests, contact information, and WhatsApp communications.
Last updated: 14 August 2026
1.Introduction
Zebra Laundry (“Zebra Laundry,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit https://zebralaundry.ae, contact us, use our website booking form, or communicate with us by phone, email, or WhatsApp.If you do not agree with this Privacy Policy, please do not submit personal information through our website or contact channels.
2. Information we may collect
We may collect the following information when you use our website or contact Zebra Laundry:•Your name;•Your phone number and WhatsApp number;•Your email address;•Your Dubai community, address, building, unit, or pickup-point details;•Your preferred collection and return information;•Information about requested laundry, dry cleaning, ironing, home-linen, specialist-care, or business-laundry services;•Item descriptions, fabric notes, stain details, and other care instructions you choose to provide;•Messages, enquiries, and communications sent to us by phone, email, WhatsApp, or the website;•Basic technical information that may be collected automatically by website hosting, security, analytics, cookie, or similar tools, where those tools are enabled.Please do not send unnecessary sensitive personal information through the booking form, email, or WhatsApp
3. How we use your information
We may use your personal information to
:•Respond to enquiries and booking requests
;•Confirm or discuss collection and return arrangements
;•Identify requested services and understand item-care instructions
;•Communicate with you by phone, email, SMS, or WhatsApp about your request
;•Provide customer support and resolve service-related questions
;•Maintain records relevant to enquiries, bookings, communications, and service administration
;•Protect the website, our systems, customers, and business from misuse or security issues
;•Comply with applicable legal, accounting, regulatory, or record-keeping obligations
;•Improve our website, service information, and customer experience.
WhatsApp and third-party communication services
Our website booking journey may open WhatsApp with a prefilled message. When you choose to continue to WhatsApp, your communication is also subject to WhatsApp’s own terms and privacy practices. Zebra Laundry does not control WhatsApp’s systems or privacy practices.We may also use third-party providers for website hosting, email, website security, analytics, forms, communications, and other business operations. These providers may process personal information only as necessary to provide their services, subject to their own contractual, technical, and legal obligations.
When we may share information
We do not sell your personal information. We may share personal information only when reasonably necessary with
:•Employees, contractors, or service providers who need it to respond to your request or provide business support
;•Technology, hosting, email, communications, security, analytics, or website-service providers
;•Professional advisers, insurers, auditors, or authorities where reasonably necessary
;•Government, law-enforcement, regulatory, or legal bodies where disclosure is required or permitted by applicable law
;•Another party in connection with a business restructuring, merger, sale, or transfer, subject to appropriate safeguards where required.
Cookies and website technology
Our website may use essential cookies, hosting logs, security tools, and analytics or similar technologies. These tools may collect technical information such as device information, browser type, pages visited, referring pages, IP address, and approximate usage information.You can control cookies through your browser settings. Blocking certain cookies may affect some website functions.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.
Contact us about privacy
If you have a question, request, or concern about this Privacy Policy or personal information, please contact Zebra Laundry
:Email: care@zebralaundry.ae
Phone / WhatsApp: +971 55 808 4720
Website: https://zebralaundry.ae